Patient Service Specialist

Part-Time Position

Looking for an individual with integrity and the ability to multi-task with great attention to detail to join our team in providing excellent medical and surgical eye care. This individual will work part-time performing front desk duties as well as provide administrative duties as needed. Experience with electronic medical records is a plus. Individual must be comfortable working in a fast-paced environment and comfortable working with computers. 

Job Requirements:

• Must greet patients with courtesy and respect
• Answer questions and direct requests appropriately and efficiently
• Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers
• Ability to work with staff members at all levels of the practice in a cooperative, team-oriented manner
• Identifies self and department or doctor to internal and external customers
• Wears identification badge at all times
• Follow established practice policies and procedures
• Must have computer experience with the ability to type a minimum of 35 words per minute
• Must be able to work under stress and remain calm and professional
• Must demonstrate flexibility in job assignments

Job Duties:

• Checks patients in, greeting everyone in a pleasant and professional manner
• Tracks patients in the reception area and communicate with them, as needed
• Evaluate chart data to verify all information has been received, completed, and signatures obtained
• Inputs patient’s insurance information is entered in the computer
• Ensures that proper authorization or referral is collected from the patient
• Assists patients in obtaining authorization or referrals that have not been received by the practice
• Enters all new patient demographic information into the computer
• Enrolls patients in our patient portal
• Places charts in the bin for specific physicians or technicians
• Marks arrival time of patients in the office and make sure that patients are seen on time
• Schedules all appointments with the appropriate physician to ensure top-quality care to patients
• Cancels and reschedules appointments, as necessary; follows-up on no shows
• Assists other front office personnel as needed
• Performs other administrative duties as assigned

Minimum Acceptable Qualifications:

• High School graduation or recognized equivalent

Qualified and interested candidates should submit resumes to Genie Greene at ggreene@piedmonteyeassoc.com.